Refund Policy

Introduction

At Analytics360, operated by Redcliff IT Services LLC (“we”, “our”, “us”), we strive to provide the best possible service to our customers. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided for our hosting services.

1. Money-Back Guarantee

1.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our shared hosting, WordPress hosting, email hosting, VPS hosting, and cloud hosting services. If you are not completely satisfied with your hosting service within the first 30 days of your subscription, you may request a full refund.

2. Refund Eligibility

2.1 Shared Hosting, WordPress Hosting, Email Hosting, VPS Hosting, Cloud Hosting

To be eligible for a refund, you must request it within 30 days of your initial purchase. Refunds are only available for the first purchase of a hosting service and do not apply to renewals, add-ons, or domain registrations.

2.2 Dedicated Hosting

Due to the custom nature and higher costs associated with dedicated hosting, we do not offer refunds for dedicated hosting services.

2.3 Domain Registrations

Domain registration fees are non-refundable. Once a domain is registered, it cannot be canceled or refunded. This includes free domains offered with our hosting packages.

3. Refund Process

3.1 Requesting a Refund

To request a refund, please contact our customer support team at [[email protected]] within the specified refund period. Please include your account information, order number, and the reason for your refund request.

3.2 Refund Approval

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

4. Non-Refundable Services

The following services are non-refundable:

  • Domain registration and renewal fees
  • SSL certificate fees
  • Dedicated hosting services
  • Setup fees and one-time charges
  • Any additional services or add-ons not specifically mentioned in this Refund Policy

5. Cancellation Policy

5.1 Canceling Your Account

You may cancel your account at any time by contacting our customer support team at [[email protected]]. Please note that cancellation of your account does not automatically result in a refund. Refunds will only be issued in accordance with our Refund Policy.

5.2 Data Backup

Before canceling your account, please ensure that you have backed up all your data. We are not responsible for any data loss resulting from the cancellation of your account.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Redcliff IT Services LLC
Email: [[email protected]]